Lanna oversees the administration of the service, including invoicing and payroll, while supporting the management team with the day-to-day organisation of the home.

Assisted by Anna, our Administrative Assistant, the office team work together to ensure enquiries, communication, and essential systems run efficiently.

Having personally experienced the same process many families go through, Lanna understands the stress, uncertainty, and emotions it can bring, especially the feelings of guilt families often experience. Her empathy and understanding help families feel supported, listened to, and reassured during what can be a difficult time.